A Sociology of Commercial Flight Crew

Author: Bennett A Simon

Publisher: Routledge

ISBN: 1351961519

Category: Social Science

Page: 224

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There are numerous psychological studies of pilots and piloting, but little has been done in the way of sociological examination. Commercial aviation is one of the world's biggest industries, yet there are few studies of pilots as social beings and of their place of work, the flight-deck. Developing a sociological understanding of front-line staff and of pilots' working environments is an important step to developing a more detailed understanding of this increasingly important sector. This book performs such a function and also adds to our understanding of pilots in general, from those who work for flag carriers to those who fly for regional or corporate jet operators. The readership includes the general public, industry legislators, regulators, managements, employees, trainers, journalists, academics and students of sociology, psychology, organisation theory and business management.

Working the Skies

The Fast-Paced, Disorienting World of the Flight Attendant

Author: Drew Whitelegg

Publisher: NYU Press

ISBN: 0814794734

Category: Social Science

Page: 291

View: 5656

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Get ready for takeoff. The life of the flight attendant, a.k.a., stewardess, was supposedly once one of glamour, exotic travel and sexual freedom, as recently depicted in such films as Catch Me If You Can and View From the Top. The nostalgia for the beautiful, carefree and ever helpful stewardess perhaps reveals a yearning for simpler times, but nonetheless does not square with the difficult, demanding and sometimes dangerous job of today's flight attendants. Based on interviews with over sixty flight attendants, both female and male labor leaders, and and drawing upon his observations while flying across the country and overseas, Drew Whitelegg reveals a much more complicated profession, one that in many ways is the quintessential job of the modern age where life moves at record speeds and all that is solid seems up in the air. Containing lively portraits of flight attendants, both current and retired, this book is the first to show the intimate, illuminating, funny, and sometimes dangerous behind-the-scenes stories of daily life for the flight attendant. Going behind the curtain, Whitelegg ventures into first-class, coach, the cabin, and life on call for these men and women who spend week in and week out in foreign cities, sleeping in hotel rooms miles from home. Working the Skies also elucidates the contemporary work and labor issues that confront the modern worker: the demands of full-time work and parenthood; the downsizing of corporate America and the resulting labor lockouts; decreasing wages and hours worked; job insecurity; and the emotional toll of a high stress job. Given the events of 9/11, flight attendants now have an especially poignant set of stressful concerns to manage, both for their own safety as well as for those they serve, the passengers. Flight attendants, originally registered nurses charged with attending to passengers' medical needs, now find themselves wearing the hats of therapist, security guard and undercover agent. This last set of tasks pushing some, as Whitelegg shows, out of the business altogether.

Passenger Behaviour

Author: Robert Bor

Publisher: Gower Publishing, Ltd.

ISBN: 9780754609360

Category: Psychology

Page: 316

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With 2003 being the 100th anniversary of modern aviation, Passenger Behaviour is published at a timely milestone for the aviation industry. This book examines a wide range of topics that help the reader to acquire a psychological understanding of how air travel disrupts human relationships; behaviour as well as physiological functions.

Protecting Airline Passengers in the Age of Terrorism

Author: Paul Seidenstat

Publisher: ABC-CLIO

ISBN: 0313354537

Category: Political Science

Page: 326

View: 4409

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After 9/11, the United States opted for a higher level of security, especially for the transportation sector, since significant damage to the transportation infrastructure in the form of death and injury to passengers and, collaterally, damage to persons and property threatens to undermine the American economy and society. This work attempts to offer economic analysis techniques that would help in the formulation of air security policy and efficient management applications.

Airline Operations

A Practical Guide

Author: Peter J. Bruce,Yi Gao,John M. C. King

Publisher: Routledge

ISBN: 1317182979

Category: Business & Economics

Page: 360

View: 505

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Written by an international range of industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disruptive airline operations. The first section outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second section draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third section presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth section provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes and technologies likely to be significant in airline operations. Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.

Crew Resource Management

Critical Essays

Author: Eduardo Salas,Eleana Edens,Katherine A. Wilson

Publisher: Routledge

ISBN: 1351947710

Category: Psychology

Page: 448

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Crew Resource Management (CRM) training was first introduced in the late 1970s as a means to combating an increased number of accidents in which poor teamwork in the cockpit was a significant contributing factor. Since then, CRM training has expanded beyond the cockpit, for example, to cabin crews, maintenance crews, health care teams, nuclear power teams, and offshore oil teams. Not only has CRM expanded across communities, it has also drawn from a host of theories from multiple disciplines and evolved through a number of generations. Furthermore, a host of methodologies and tools have been developed that have allowed the community to better study and measure its effect on team performance and ultimately safety. Lacking, however, is a forum in which researchers and practitioners alike can turn to in order to understand where CRM has come from and where it is going. This volume, part of the 'Critical Essays on Human Factors in Aviation' series, proposes to do just that by providing a selection of readings which depicts the past, present, and future of CRM research and training.

Innovative Thinking in Risk, Crisis, and Disaster Management

Author: Simon Bennett

Publisher: Routledge

ISBN: 1317116283

Category: Technology & Engineering

Page: 288

View: 7683

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Risk is an enduring theme of modern life. It permeates political, economic and environmental domains. Some risks are unavoidable. Others are not. Innovative Thinking in Risk, Crisis, and Disaster Management provides ideas and action plans for in a risk society. Dealing with issues of civil safety and security, the book addresses the management of socio-technical risks and hazards, environmental risk, and risk perception. Focusing on risk reduction, chapters cover key themes such as terrorism, public order, emergency responding, energy supply, climate change, and natural disasters. Featuring contributions from expert scholars, the book is both accessible and original. Practitioners in the emergency services, industry and commerce will find the book to be valuable reading, whilst for policy makers, students and academics with a focus on risk and crisis management, this is an essential reference.

Leadership and Organization in the Aviation Industry

Author: Marc-Philippe Lumpé

Publisher: Routledge

ISBN: 1317107020

Category: Business & Economics

Page: 308

View: 492

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Leadership and organisational structures which are not adjusted to the cultural background of the employees concerned are most likely to produce sub-optimal results (House, 2004). Therefore it is necessary to develop appropriate leadership and organisational structures in order to fully grasp the cultural environment to be encountered in the professional world. This book presents a research project that was carried out to develop leadership and organisational structures in accordance with the requirements created by different professional backgrounds within the aviation industry. The identification of the different professional cultures was undertaken using a standardised questionnaire. The development of the questionnaire was carried out with the help of the GLOBE study (House, et al., 2004), one of the most extensive research efforts ever undertaken in the field of organisational and national cultures. The main characteristic of the GLOBE study is the development of nine dimensions which serve to identify and characterise any culture. These dimensions are referred to as 'core cultural dimensions'. Using this newly developed questionnaire, it was not only possible to isolate 12 different professional cultures, but also to identify their distinguishing traits which served as the base for the subsequent development of leadership and organisational structures. The survey was complemented by open interviews served to broaden and deepen the results gained with the standardised questionnaire. The research outcomes open the door to a new and important element of cultural research, complementary to those of organisational and national cultures. Although the study was carried out in the aviation industry, the results gained also appear to be transferable to other industries due to the large variety of professions isolated within the course of the presented study and the specific nature of the aviation industry itself.

Aviation Mental Health

Psychological Implications for Air Transportation

Author: Todd Hubbard,Dr Robert Bor

Publisher: Ashgate Publishing, Ltd.

ISBN: 1409484912

Category: Transportation

Page: 376

View: 7578

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This book provides an authoritative and practical guide to the assessment, management, treatment and care of pilots and other professional groups within aviation; covering a range of relevant topics, for health and human resources practitioners working in the airline industry. Pilot mental health has, hitherto, been regarded as a specialist topic in aviation medicine. Consequently, practitioners and researchers alike have been forced to consult specialist journals or seek out a relevant chapter on this topic in a general textbook to develop or update their understanding of the relevant issues. This book seeks to remedy this situation by gathering together all of the relevant insights into a single authoritative source gathered from the leading specialists in the field. It aims to cover all of the main relevant issues including the assessment, care, management and treatment of mental health problems, as well as the prevention of mental health problems among this occupational group.

The Skies Belong to Us

Love and Terror in the Golden Age of Hijacking

Author: Brendan I. Koerner

Publisher: N.A

ISBN: 0307886115

Category: History

Page: 336

View: 6946

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Documents the 1972 story behind the longest-distance hijacking in U.S. history, tracing the events of the hijacking against a backdrop of civil unrest and the skyjacking wave of the early 1970s.

Plane Queer

Labor, Sexuality, and AIDS in the History of Male Flight Attendants

Author: Philip James Tiemeyer

Publisher: Univ of California Press

ISBN: 0520274776

Category: History

Page: 288

View: 7016

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"In this vibrant new history, Phil Tiemeyer details the history of men working as flight attendants. Beginning with the founding of the profession in the late 1920s and continuing into the post-September 11 era, Plane Queer examines the history of men who joined workplaces customarily identified as female-oriented. It examines the various hardships these men faced at work, paying particular attention to the conflation of gender-based, sexuality-based, and AIDS-based discrimination. Tiemeyer also examines how this heavily gay-identified group of workers created an important place for gay men to come out, garner acceptance from their fellow workers, fight homophobia and AIDS phobia, and advocate for LGBT civil rights. All the while, male flight attendants facilitated key breakthroughs in gender-based civil rights law, including an important expansion of the ways that Title VII of the 1964 Civil Rights Act would protect workers from sex discrimination. Throughout their history, men working as flight attendants helped evolve an industry often identified with American adventuring, technological innovation, and economic power into a queer space."--Publisher's website.

Air Piracy, Airport Security, and International Terrorism

Winning the War Against Hijackers

Author: Peter St. John

Publisher: Praeger Pub Text

ISBN: N.A

Category: Business & Economics

Page: 280

View: 9723

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This highly readable work provides a fascinating history of international airline terrorism, and examines the ways in which airlines and governments are attempting to cope with the problem. St. John provides a detailed account of the evolution of air piracy, and profiles the eight types of hijackers and how they can be recognized. Current safety measures and policies are analyzed for countries throughout the world, and a coordinated seven-stage plan is proposed to combat future terrorism. Other topics addressed include the hijacked plane and its victims, responses, and government policies that often encourage terrorism.

Aviation Psychology in Practice

Author: Neil Johnston,Nick McDonald

Publisher: Routledge

ISBN: 1351218808

Category: Transportation

Page: 390

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This book seeks to extend the boundaries of aviation psychology in two interrelated ways: by broadening the focus of aviation psychology beyond the flight deck to the whole aviation system; and by discussing new theoretical developments which are shaping this applied discipline. A key feature of these theoretical advances is that they are grounded in a more developed, ecologically valid, understanding of practice. Among the issues addressed in this new integration of theory and practice are the following: what goes on in the flight deck is dependent on the wider organisational context; human factors issues in aircraft maintenance and grounding are critical to aviation safety; our capacity to learn from aviation accidents and incidents needs to be supported by more systematic human factors investigation and research; we must also develop our understanding of the human factors of accident survival as well as accident prevention; theories of crew coordination and decision making must be supported by an analysis of how decisions are actually made in the real world with all its stresses and constraints; training should be grounded in a thoroughgoing analysis of the complexity of the job and a full understanding of the training process itself. The text will be of interest to human factors researchers and practitioners in aviation and related areas. It will be of particular relevance to those who have a role in training, management or regulation throughout the aviation system.

Occupational Outlook Handbook, 1994-1995

Author: DIANE Publishing Company

Publisher: DIANE Publishing

ISBN: 9780788107948

Category:

Page: 350

View: 4782

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A nationally recognized, best-selling reference work. An easy-to-use, comprehensive "encyclopedia" of today's occupations & tomorrow's hiring trends. Describes in detail some 250 occupations -- covering about 104 million jobs, or 85% of all jobs in the U.S. Each description discuses the nature of the work; working conditions; employment; training, other qualifications, & advancement; job outlook; earnings; related occupations; & sources of additional information. Revised every 2 years.

Airborne Dreams

“Nisei” Stewardesses and Pan American World Airways

Author: Christine Reiko Yano

Publisher: Duke University Press

ISBN: 0822348500

Category: Social Science

Page: 228

View: 2850

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An account of Pan Am s Nisei stewardess program (1955&–1972), through which the airline hired Japanese American (and later other Asian and Asian American) stewardesses, ostensibly for their Asian-language skills.

Absent Aviators

Gender Issues in Aviation

Author: Albert Mills,Jane Neal-Smith,Donna Bridges

Publisher: Routledge

ISBN: 1317186001

Category: Transportation

Page: 388

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The objective of this book is to present a number of related chapters on the subject of gender issues in the workplace of the aviation industry. More specifically, the chapters address the continuing shortfall in the number of women pilots in both civilian and military aviation. Considerable research has been carried out on gender issues in the workplace and, for example, women represent about 10% of employees in engineering. This example is often used to show that the consequences of gender discrimination are embedded and difficult to overcome in masculine-dominated occupations. However, women represent only 5-6% of the profession of pilot. Clearly there are many factors which mitigate women seeking to become pilots. The chapters within this volume raise both theoretical and practical issues, endeavouring to address the imbalance of women pilots in this occupation. Absent Aviators consolidates a diverse range of issues from a number of authors from Australia, Austria, the United States, Canada, South Africa and the United Kingdom. Each of the chapters is research-based and aims to present a broad picture of gender issues in aviation, gendered workplaces and sociology, underpinned by sound theoretical perspectives and methodologies. One chapter additionally raises issues on the historical exclusion of race from an airline. The book will prove to be a valuable contribution to the debates on women in masculine-oriented occupations and a practical guide for the aviation industry to help overcome the looming shortfall of pilots. It is also hoped it will directly encourage young women to identify and overcome the barriers to becoming a civilian or military pilot.

How Pilots Live

An Examination of the Lifestyle of Commercial Pilots

Author: Simon A. Bennett

Publisher: Peter Lang Gmbh, Internationaler Verlag Der Wissenschaften

ISBN: 9783034317221

Category: Social Science

Page: 283

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This book paints a detailed picture of the commercial pilot lifestyle, from the struggle to pay for training to time spent down route to thoughts of retirement. Once a glamorous occupation, commercial flying is today more of a job than a vocation with many pilots working the maximum permissible hours for increasingly meagre rewards under evermore stressful conditions. Pilots talk candidly about acute and chronic fatigue, short-notice roster changes that leave them insufficiently rested, noisy and poorly serviced down-route hotels, long daily commutes to work, indebtedness, fear of losing their pilot's licence, industry volatility, dread of lay-off or redundancy, the quality and agendas of airline managers, the impact of these and other stressors on family life and where they think the aviation industry is going. Despite these privations pilots remain enthusiastic - a testament to their professionalism and love of flying.

Competency-Based Education in Aviation

Exploring Alternate Training Pathways

Author: Suzanne K. Kearns,Timothy J. Mavin,Steven Hodge

Publisher: Routledge

ISBN: 1134801874

Category: Transportation

Page: 244

View: 7313

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Whether a trainee is studying air traffic control, piloting, maintenance engineering, or cabin crew, they must complete a set number of training 'hours' before being licensed or certified. The aviation industry is moving away from an hours-based to a competency-based training system. Within this approach, training is complete when a learner can demonstrate competent performance. Training based on competency is an increasingly popular approach in aviation. It allows for an alternate means of compliance with international regulations - which can result in shorter and more efficient training programs. However there are also challenges with a competency-based approach. The definition of competency-based education can be confusing, training can be reductionist and artificially simplistic, professional interpretation of written competencies can vary between individuals, and this approach can have a high administrative and regulatory burden. Competency-Based Education in Aviation: Exploring Alternate Training Pathways explores this approach to training in great detail, considering the four aviation professional groups of air traffic control, pilots, maintenance engineers, and cabin crew. Aviation training experts were interviewed and have contributed professional insights along with personal stories and anecdotes associated with competency-based approaches in their fields. Research-based and practical strategies for the effective creation, delivery, and assessment of competency-based education are described in detail.

Tribe

On Homecoming and Belonging

Author: Sebastian Junger

Publisher: Twelve

ISBN: 145556639X

Category: Social Science

Page: 160

View: 5848

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Now a New York Times bestseller We have a strong instinct to belong to small groups defined by clear purpose and understanding--"tribes." This tribal connection has been largely lost in modern society, but regaining it may be the key to our psychological survival. Decades before the American Revolution, Benjamin Franklin lamented that English settlers were constantly fleeing over to the Indians-but Indians almost never did the same. Tribal society has been exerting an almost gravitational pull on Westerners for hundreds of years, and the reason lies deep in our evolutionary past as a communal species. The most recent example of that attraction is combat veterans who come home to find themselves missing the incredibly intimate bonds of platoon life. The loss of closeness that comes at the end of deployment may explain the high rates of post-traumatic stress disorder suffered by military veterans today. Combining history, psychology, and anthropology, TRIBE explores what we can learn from tribal societies about loyalty, belonging, and the eternal human quest for meaning. It explains the irony that-for many veterans as well as civilians-war feels better than peace, adversity can turn out to be a blessing, and disasters are sometimes remembered more fondly than weddings or tropical vacations. TRIBE explains why we are stronger when we come together, and how that can be achieved even in today's divided world.

Ethical Issues in Aviation

Author: Dr Elizabeth A Hoppe

Publisher: Ashgate Publishing, Ltd.

ISBN: 1409486613

Category: Technology & Engineering

Page: 314

View: 9954

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Applied ethics has been gaining wide attention in a variety of curriculums, and there is growing awareness of the need for ethical training in general. Well-publicized ethical problems such as the Challenger disaster, the Ford Pinto case and the collapse of corporations such as Enron have highlighted the need to rethink the role of ethics in the workplace. The concept of applied ethics originated in medicine with a groundbreaking book published in 1979. Business ethics books began to appear in the 1980s, with engineering ethics following in the 1990s. This volume now opens up a new area of applied ethics, comprehensively addressing the ethical issues confronting the civil aviation industry. Aviation is unique in two major ways: firstly it has a long history of government regulations, and secondly its primary focus is the safety of its passengers and crew. For decades commercial aviation was viewed in the same manner as public utilities, and thus it was highly regulated by the government. Since the Deregulation Act of 1978, aviation has been viewed as any other business while other experts continue to believe that the sudden switch to deregulation has caused problems, especially since many airlines were unprepared for the change. Ethical Issues in Aviation focuses on current concerns and trends, to reflect the changes that have occurred in this deregulated era. The book provides the reader with an overview of the major themes in civil aviation ethics. It begins with theoretical frameworks, followed by sections on the business side of aviation, employee responsibility, diversity in aviation, ground issues regarding airports, air traffic control and security, as well as health and the environment. The contributors to the volume include both academics doing research in the field as well as professionals who provide accounts of the ethical situations that arise in the workplace.